Frequently Asked Questions

Antigoni Mpu Jewelry Care

www.antigonimpu.gr jewelry is made with high-quality materials and requires careful care to maintain its shine and durability over time. Follow the tips below to avoid damage:

Storage: Keep your jewelry in its original packaging or in a soft pouch to avoid scratches and damage.

Avoid contact with water: Remove jewelry before washing hands, showering, swimming and using cosmetic products (perfume, hairspray, soap, lotion), as these may cause changes to the metal or its coating.

Protection from impacts: Avoid contact of jewelry with hard surfaces, as scratches or minor damage may occur.

Cleaning: To maintain its shine, clean the jewelry with a soft, dry cloth. Avoid using chemical cleaners or harsh materials.

With proper care, Antigoni Mpu jewelry will remain untarnished and shiny for years!

Returns and Exchanges

1. Can I return an item that I am unhappy with?
Yes, you may return a product within fifteen (15) days of receipt, provided that it is in perfect condition and its tags are intact. For more details on how to return, please refer to the exchange information.

2. Do I need to notify you of my return?
Yes, you must contact us before sending your return, either by calling us at 28310 53395, or by emailing [email protected] or [email protected].

3. How long does it take to process my exchange?
Our goal is to ship your replacement within 24 hours of receiving your return. Standard shipping times apply.

4. What if I want to return products after 15 days?
You can return your products as long as they are in perfect condition and after consultation with our store.

5. Can I return products that are defective?
Yes, please return the products to us in the usual way. Include your details and any information you consider useful. In case of proven manufacturing defect, we will proceed with a replacement.

Return and Replacement Conditions
The return and replacement of a product is possible under the following conditions:

The products are returned within 15 days of receipt.

The products are in perfect condition, in their original packaging and with their labels intact.

Your legal rights are not affected.

Return Procedure
Place the products you want to return in a bag or box. Include the purchase receipt or invoice.

Send the products to:
Christodoulakis Konstantinos SINGLE-PERSON IKE
2nd KM Parallel National Road Rethymno-Chania
Rethymno, Crete, Postal Code 74100
Tel.: 28310 53395

Exchanges
Replacements are sent as soon as possible, depending on stock availability. Our goal is to ship within 24 hours of receiving your return.

During periods of increased load, such as sales, there may be slight delays.

Defective Products
In cases of proven fault of www.antigonimpu.gr, such as the sale of poor quality products, incorrect shipment or poor packaging, the company fully assumes:

The replacement of the product.

The cost of return (the corresponding amount is refunded via bank transfer).

The reshipment costs.

The general return terms remain as stated above.